{"id":169,"date":"2026-08-14T09:00:00","date_gmt":"2026-08-13T23:00:00","guid":{"rendered":"https:\/\/musspuff.com\/index.php\/manchester-sapphire-blue-ss-196-support-reference\/"},"modified":"2026-08-18T11:35:24","modified_gmt":"2026-08-18T01:35:24","slug":"manchester-sapphire-blue-ss-196-support-reference","status":"publish","type":"post","link":"https:\/\/musspuff.com\/index.php\/manchester-sapphire-blue-ss-196-support-reference\/","title":{"rendered":"Manchester Sapphire Blue SS-196 Support Desk Reference"},"content":{"rendered":"<p>A useful support question contains enough catalogue detail for a reader to identify the same item without guessing. On the MussPuff catalogue reviewed on 31 July 2026, SKU SS-196 resolved to the <a href=\"https:\/\/musspuff.com\/index.php\/product\/manchester-sapphire-blue\/\">Manchester Sapphire Blue product page<\/a>. The listing name was Manchester Sapphire Blue Cigarettes &#8211; 1 Carton (10 Packs), the displayed price was A$218.36 and the item was shown as in stock at the review time.<\/p>\n<p>Those commercial fields are review-time snapshots. This page is a factual support reference for adults in Australia, not a product recommendation, medical advice, order confirmation or promise of delivery, returns or future availability.<\/p>\n<h2>Put the identifying fields in the first line<\/h2>\n<p>A support request should begin with the fields least likely to be misunderstood:<\/p>\n<ul>\n<li>Site: MussPuff<\/li>\n<li>SKU: SS-196<\/li>\n<li>Complete name: Manchester Sapphire Blue Cigarettes &#8211; 1 Carton (10 Packs)<\/li>\n<li>Category: Manchester<\/li>\n<li>Sale unit: one carton containing 10 individual packs<\/li>\n<li>Review-time price: A$218.36<\/li>\n<li>Review-time stock: in stock<\/li>\n<\/ul>\n<p>The exact SKU and full name should appear together. &quot;Manchester blue&quot; is a useful starting phrase but not a complete reference. The catalogue contains other Manchester records, so a support reader should not have to infer which entry is meant from colour or brand wording.<\/p>\n<p>The sale unit belongs in the same record. One carton containing 10 packs is different from one individual pack. When a question asks about an amount, quantity or availability, state the unit before discussing the changing price or stock field.<\/p>\n<h2>Ask one clear question at a time<\/h2>\n<p>Support messages become easier to answer when the request has one primary purpose. Examples of precise purposes include:<\/p>\n<ol>\n<li>Confirming that SS-196 matches the named listing.<\/li>\n<li>Asking where the current Australia-only policy addresses a delivery condition.<\/li>\n<li>Reporting that a product image and title appear inconsistent.<\/li>\n<li>Asking which current policy page applies to a returns question.<\/li>\n<\/ol>\n<p>Avoid combining an uncertain product identity with a delivery assumption. A message such as &quot;Can I get the blue pack overseas and return it if the price changes?&quot; contains multiple policy questions and an unsupported destination assumption. A better record starts with SS-196, quotes the complete name and then states the one question that needs an answer.<\/p>\n<p>For a fresh catalogue comparison, use the <a href=\"https:\/\/musspuff.com\/index.php\/shop\/\">MussPuff Shop<\/a>. The <a href=\"https:\/\/musspuff.com\/index.php\/product-category\/manchester\/\">Manchester category<\/a> is useful for finding related entries, but it cannot establish the SS-196 price, stock or carton unit by itself. Always return to the specific product page when the question concerns this SKU.<\/p>\n<h2>Use the image without overreading it<\/h2>\n<p>The saved feature image shows a light Manchester pack with Sapphire Blue wording and a large warning panel. It helps a reviewer confirm the current image file, but it does not prove authenticity, contents, origin, quality or future packaging. It also does not replace the SKU and full listing name.<\/p>\n<p>When a support message mentions the image, describe only what is visible and tie it to the URL and date. If the current image appears different, record the difference and ask for a catalogue review. Do not select another Manchester product simply because the package colour looks closer.<\/p>\n<h2>Separate product support from policy support<\/h2>\n<p>The <a href=\"https:\/\/musspuff.com\/index.php\/shipping-policy\/\">shipping policy<\/a> is the source for current Australia-only delivery terms. The product page can identify the listed item, but it should not be treated as a complete delivery promise. A support message should cite the exact policy question instead of asserting that a destination is eligible.<\/p>\n<p>For a return or refund question, use the <a href=\"https:\/\/musspuff.com\/index.php\/returns-refunds\/\">returns and refunds policy<\/a>. If the current product record and policy wording do not resolve the issue, send the exact SKU, full name, date and question through the <a href=\"https:\/\/musspuff.com\/index.php\/contact\/\">contact page<\/a>. This gives the support team a reproducible starting point and keeps changing policy facts in their proper source.<\/p>\n<h2>SS-196 support message checklist<\/h2>\n<p>Before sending a question, review these fields:<\/p>\n<ol>\n<li>The message names MussPuff and SKU SS-196.<\/li>\n<li>The complete product name is copied without shortening the carton wording.<\/li>\n<li>The sale unit is stated as one carton containing 10 individual packs.<\/li>\n<li>A$218.36 is labelled as the 31 July 2026 price snapshot, if it is mentioned.<\/li>\n<li>The in-stock state is labelled as a review-time snapshot, if it is mentioned.<\/li>\n<li>The question points to the relevant live policy rather than making a delivery or returns claim.<\/li>\n<li>Any image mismatch includes the page URL and review date.<\/li>\n<li>The request does not ask the support team to infer the product from colour alone.<\/li>\n<\/ol>\n<p>This checklist also works for an internal handoff. It keeps an old note from being mistaken for current stock or pricing and makes it clear which facts require a new live check.<\/p>\n<h2>Related MussPuff reading<\/h2>\n<p>The existing MussPuff support series includes <em>The Support Desk Reference Field Notes<\/em>, <em>A Two-Pass Method for support-ready product questions<\/em> and <em>Avoiding Confusion in support-ready product questions<\/em>. This page applies that support discipline to the live SS-196 record.<\/p>\n<h2>Adult catalogue notice<\/h2>\n<p>This material is for adults aged 18 and over in Australia. Nicotine is addictive, and smoking causes serious health risks. It contains factual catalogue and support-record information only. It is not medical advice, a product recommendation, an authenticity guarantee or a promise of price, stock, returns or delivery.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A support-focused reference for adults who need to send a complete SS-196 product question, keep the one-carton unit clear and separate live catalogue facts from policy answers.<\/p>\n","protected":false},"author":1,"featured_media":181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[],"class_list":["post-169","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support-desk"],"_links":{"self":[{"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/posts\/169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/comments?post=169"}],"version-history":[{"count":1,"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/posts\/169\/revisions"}],"predecessor-version":[{"id":173,"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/posts\/169\/revisions\/173"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/media\/181"}],"wp:attachment":[{"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/media?parent=169"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/categories?post=169"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/musspuff.com\/index.php\/wp-json\/wp\/v2\/tags?post=169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}