A useful support question contains enough catalogue detail for a reader to identify the same item without guessing. On the MussPuff catalogue reviewed on 31 July 2026, SKU SS-196 resolved to the Manchester Sapphire Blue product page. The listing name was Manchester Sapphire Blue Cigarettes – 1 Carton (10 Packs), the displayed price was A$218.36 and the item was shown as in stock at the review time.
Those commercial fields are review-time snapshots. This page is a factual support reference for adults in Australia, not a product recommendation, medical advice, order confirmation or promise of delivery, returns or future availability.
Put the identifying fields in the first line
A support request should begin with the fields least likely to be misunderstood:
- Site: MussPuff
- SKU: SS-196
- Complete name: Manchester Sapphire Blue Cigarettes – 1 Carton (10 Packs)
- Category: Manchester
- Sale unit: one carton containing 10 individual packs
- Review-time price: A$218.36
- Review-time stock: in stock
The exact SKU and full name should appear together. "Manchester blue" is a useful starting phrase but not a complete reference. The catalogue contains other Manchester records, so a support reader should not have to infer which entry is meant from colour or brand wording.
The sale unit belongs in the same record. One carton containing 10 packs is different from one individual pack. When a question asks about an amount, quantity or availability, state the unit before discussing the changing price or stock field.
Ask one clear question at a time
Support messages become easier to answer when the request has one primary purpose. Examples of precise purposes include:
- Confirming that SS-196 matches the named listing.
- Asking where the current Australia-only policy addresses a delivery condition.
- Reporting that a product image and title appear inconsistent.
- Asking which current policy page applies to a returns question.
Avoid combining an uncertain product identity with a delivery assumption. A message such as "Can I get the blue pack overseas and return it if the price changes?" contains multiple policy questions and an unsupported destination assumption. A better record starts with SS-196, quotes the complete name and then states the one question that needs an answer.
For a fresh catalogue comparison, use the MussPuff Shop. The Manchester category is useful for finding related entries, but it cannot establish the SS-196 price, stock or carton unit by itself. Always return to the specific product page when the question concerns this SKU.
Use the image without overreading it
The saved feature image shows a light Manchester pack with Sapphire Blue wording and a large warning panel. It helps a reviewer confirm the current image file, but it does not prove authenticity, contents, origin, quality or future packaging. It also does not replace the SKU and full listing name.
When a support message mentions the image, describe only what is visible and tie it to the URL and date. If the current image appears different, record the difference and ask for a catalogue review. Do not select another Manchester product simply because the package colour looks closer.
Separate product support from policy support
The shipping policy is the source for current Australia-only delivery terms. The product page can identify the listed item, but it should not be treated as a complete delivery promise. A support message should cite the exact policy question instead of asserting that a destination is eligible.
For a return or refund question, use the returns and refunds policy. If the current product record and policy wording do not resolve the issue, send the exact SKU, full name, date and question through the contact page. This gives the support team a reproducible starting point and keeps changing policy facts in their proper source.
SS-196 support message checklist
Before sending a question, review these fields:
- The message names MussPuff and SKU SS-196.
- The complete product name is copied without shortening the carton wording.
- The sale unit is stated as one carton containing 10 individual packs.
- A$218.36 is labelled as the 31 July 2026 price snapshot, if it is mentioned.
- The in-stock state is labelled as a review-time snapshot, if it is mentioned.
- The question points to the relevant live policy rather than making a delivery or returns claim.
- Any image mismatch includes the page URL and review date.
- The request does not ask the support team to infer the product from colour alone.
This checklist also works for an internal handoff. It keeps an old note from being mistaken for current stock or pricing and makes it clear which facts require a new live check.
Related MussPuff reading
The existing MussPuff support series includes The Support Desk Reference Field Notes, A Two-Pass Method for support-ready product questions and Avoiding Confusion in support-ready product questions. This page applies that support discipline to the live SS-196 record.
Adult catalogue notice
This material is for adults aged 18 and over in Australia. Nicotine is addictive, and smoking causes serious health risks. It contains factual catalogue and support-record information only. It is not medical advice, a product recommendation, an authenticity guarantee or a promise of price, stock, returns or delivery.
Common questions
What does SS-196 identify on MussPuff?
At the review time, SS-196 identified Manchester Sapphire Blue Cigarettes - 1 Carton (10 Packs). Reopen the live page whenever the current catalogue record is needed.
Is the listing for one pack or one carton?
The listing states one carton containing 10 individual packs. Use that full unit wording in a support message.
Can A$218.36 be quoted as today's guaranteed amount?
No. A$218.36 was displayed on 31 July 2026 and should be labelled as a dated snapshot. A current price request must use the live listing.
What should a customer do if the image seems different?
Provide the exact URL, SKU, full name and date of the observation, then request a catalogue review. Do not resolve the mismatch by choosing another Manchester product.
